Job Description

Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What are your hours? This role requires working variable hours to match when customers need us most. You will work [day and night shift and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 2-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What benefits will you receive? One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: . Medical insurance for the employee, as well as their spouse and children . Amazon employee discount . Nursery Benefit . Life Insurance . Expert training and ongoing opportunities to learn more and develop your skills

You'll need to allow 15 mins to complete the online application. If shortlisted, you will be invited to complete a survey to confirm you meet the role criteria. If you meet the criteria, you will be invited to join a call with a recruiter during which you will complete an assessment to evaluate your suitability for the role. If successful, the final step will be an interview with the hiring manager.

If you passed the first round, we will contact you about next steps!

Key job responsibilities As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Middle East customers in Arabic and English by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Basic Qualifications . Minimum age: 18 years old. . Be a Saudi national. . Minimum qualification of a high school degree - Passed . Strong communication skills in [Arabic and English] (both written and oral fluency) . Experience working with a computer . The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM . Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)

What strengths will you bring? . Hard-working, articulate, and detail-oriented . Friendly and customer-focused in every situation . Ability to learn quickly and embrace change . Comfortable multi-tasking in a high-energy environment.

Preferred Qualifications . Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus