Customer Service ( Arabic speaker ) Job in FAM Holding LLC

Customer Service ( Arabic Speaker )

Ajman, AJ, AE, United Arab Emirates

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Job Description

Job Responsibilities:

We are looking for a Customer Servicewho should have at least 2 years of experience in the UAE

- Respond to customer inquiries via phone, email, or live chat

- Provide accurate information about products or services.

- Handle complaints and provide satisfactory solutions.

- Record and process orders and complaints.

- Follow up on orders to ensure timely delivery.

-Assist customers in resolving technical issues.

-Provide clear instructions for the proper use of products or services.

- Document all customer interactions in the Customer Relationship Management system.

- Prepare reports on recurring issues and suggest improvements.

- Collaborate with other teams such as sales and marketing to enhance customer experience.

-Participate in training sessions and provide suggestions for improving customer service processes.

Job Type: Full-time

Ability to commute/relocate:

• Ajman: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• customer service in the UAE: 2 years (Required)

Language:

• English (Required)
• Arabic (Required)