Step into a dynamic customer service role in Dubai, where you will provide high-quality support to customers in both English and French. As a Customer Service Advisor, you will be the voice of the company, assisting customers via phone, email, and chat while delivering exceptional service. If you have a passion for communication, problem-solving, and customer engagement, this is a fantastic opportunity to grow in a fast-paced contact center environment.Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: AnyResponsibilities:
- Handle inbound customer inquiries professionally via phone, email, and chat.
- Provide accurate and complete information while ensuring exceptional customer experience.
- Identify customer issues and offer suitable solutions in a timely and efficient manner.
- Maximize opportunities for upselling and cross-selling where appropriate.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and special projects as required.
- Process customer transactions with precision and maintain detailed service records.Required Skills and Qualifications:
- Minimum 1 year of customer service or call center experience, preferably in the real estate sector.
- Bilingual fluency: English (B2+ level) and French speaker.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor's degree preferred; relevant experience may be considered in place of formal education.
- Cheerful, empathetic, and professional demeanor with excellent telephone etiquette.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.Job Title Customer Service Advisor - Bilingual English French
Step into a dynamic customer service role in Dubai, where you will provide high-quality support to customers in both English and French. As a Customer Service Advisor, you will be the voice of the company, assisting customers via phone, email, and chat while delivering exceptional service. If you have a passion for communication, problem-solving, and customer engagement, this is a fantastic opportunity to grow in a fast-paced contact center environment.Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: AnyResponsibilities:
- Handle inbound customer inquiries professionally via phone, email, and chat.
- Provide accurate and complete information while ensuring exceptional customer experience.
- Identify customer issues and offer suitable solutions in a timely and efficient manner.
- Maximize opportunities for upselling and cross-selling where appropriate.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and special projects as required.
- Process customer transactions with precision and maintain detailed service records.Required Skills and Qualifications:
- Minimum 1 year of customer service or call center experience, preferably in the real estate sector.
- Bilingual fluency: English (B2+ level) and French speaker.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor's degree preferred; relevant experience may be considered in place of formal education.
- Cheerful, empathetic, and professional demeanor with excellent telephone etiquette.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
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