Step into an exciting customer service role in Dubai, where you will provide top-tier support to a diverse customer base in both English and Chinese. As a Customer Service Advisor, you will play a key role in handling inquiries, resolving issues, and ensuring exceptional customer experiences. If you have a passion for communication, problem-solving, and delivering outstanding service, this is a great opportunity to advance your career in a dynamic contact center environment.Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: AnyResponsibilities:
- Handle inbound customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
- Provide accurate and complete information while maintaining high service quality.
- Identify and maximize opportunities for upselling and cross-selling where appropriate.
- Resolve customer concerns efficiently by offering suitable solutions.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and additional service-related projects.
- Process customer transactions accurately and maintain detailed records.Required Skills and Qualifications:
- Minimum 1 year of experience in customer service or call center roles, preferably in the real estate sector.
- Bilingual fluency: English (B2+ level) and Chinese speaker.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor's degree preferred; relevant experience may be considered in place of formal education.
- Positive, proactive, and professional approach with strong telephone etiquette.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.Job Title Customer Service Advisor - Bilingual English Chinese
Step into an exciting customer service role in Dubai, where you will provide top-tier support to a diverse customer base in both English and Chinese. As a Customer Service Advisor, you will play a key role in handling inquiries, resolving issues, and ensuring exceptional customer experiences. If you have a passion for communication, problem-solving, and delivering outstanding service, this is a great opportunity to advance your career in a dynamic contact center environment.Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: AnyResponsibilities:
- Handle inbound customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
- Provide accurate and complete information while maintaining high service quality.
- Identify and maximize opportunities for upselling and cross-selling where appropriate.
- Resolve customer concerns efficiently by offering suitable solutions.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and additional service-related projects.
- Process customer transactions accurately and maintain detailed records.Required Skills and Qualifications:
- Minimum 1 year of experience in customer service or call center roles, preferably in the real estate sector.
- Bilingual fluency: English (B2+ level) and Chinese speaker.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor's degree preferred; relevant experience may be considered in place of formal education.
- Positive, proactive, and professional approach with strong telephone etiquette.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
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