Job Description

Job Summary:

We are seeking a dedicated and organized Customer Service and Administrative Executive with a minimum of 5 years of experience in the cleaning services industry in Dubai. The candidate will oversee and support our team of female cleaners while providing exceptional service to residential clients. The role involves managing client bookings, converting leads into sales, handling contracts, and managing HR-related responsibilities.

Key Responsibilities:Customer Service & Sales

• Handle inquiries from residential clients regarding cleaning services.
• Convert leads into confirmed bookings to achieve sales targets.
• Coordinate and schedule cleaning appointments for clients.
• Follow up with clients to ensure satisfaction and resolve any issues promptly.
• Maintain and update the client database with all relevant information.

Cleaner Management

• Act as the primary point of contact for the team of female cleaners.
• Assign tasks and schedules to cleaners and ensure they adhere to timelines.
• Monitor cleaner performance and address any concerns or issues.

Administrative Duties

• Manage contracts with residential clients, ensuring timely renewals and updates.
• Prepare and maintain accurate records of bookings, payments, and client feedback.
• Liaise with the finance team to ensure invoicing and payments are tracked.

Human Resources Responsibilities

• Handle onboarding, documentation, and induction for new female cleaners.
• Maintain attendance and leave records for the cleaners.
• Ensure compliance with company policies and labor regulations.
• Address employee grievances and escalate where necessary.

Requirements:

• Nationality: Any.
• Minimum 5 years of experience working in a cleaning services company in Dubai.
• Proven experience in customer service, administration, or a similar role.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office (Word, Excel, Outlook).
• Familiarity with CRM systems and booking software is an advantage.
• Professional demeanor with excellent problem-solving skills.
• Fluent in English (written and spoken).

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Experience:

• six: 4 years (Required)
• Cleaning company: 4 years (Required)

Application Deadline: 30/01/2025