Job Description

:

We are seeking a dedicated and skilled Customer Sales Representative with expertise in CRM management to join our team in a dynamic car auction environment. The ideal candidate will be responsible for handling customer interactions, managing CRM data, and supporting sales processes to enhance customer satisfaction and drive business growth within the automotive auction sector.

Key Responsibilities:

• Customer Interaction: Provide comprehensive support to customers regarding car auctions, addressing inquiries and resolving complex issues to ensure a high level of satisfaction.
• CRM Management: Efficiently manage and update customer information within the CRM system, with a focus on data relevant to car auctions, ensuring accuracy and completeness.
• Sales Support: Facilitate the auction process by assisting customers with vehicle information, guiding them through bidding procedures, and addressing any sales-related questions.
• Performance Monitoring: Track and analyze customer interactions and sales activities using CRM data, identifying trends and implementing improvements to enhance service quality.
• Relationship Management: Support and maintain strong relationships with customers to build loyalty and encourage repeat business with the company.
• Issue Resolution: Address and resolve customer complaints and concerns related to car auctions in a timely and effective manner.
• Marketing Support: Collaborate with the marketing team to implement promotional strategies and digital marketing initiatives related to car auctions.
• Administrative Duties: Perform administrative functions such as coordinating customer-related activities, managing documentation, and supporting overall departmental operations within the car auction environment.

Requirements:

• Experience: Minimum of 2 to 4 years of experience in customer service or sales, with a preference for experience in the automobile industry or car auctions.
• Language Skills: Fluency in Arabic is required. Proficiency in English is also needed. Kurdish or Iraqi background is preferred.
• CRM Knowledge: Experience with CRM systems and the ability to manage and utilize customer data effectively.
• Communication: Strong verbal and written communication skills with a professional and empathetic approach to customer interactions.
• Sales Skills: Ability to effectively support the sales process and engage with customers to drive business growth.
• Technical Skills: Proficiency in office software and CRM tools, with the capability to manage customer data and track performance metrics.
• Flexibility: Willingness to adapt to changing priorities and handle various duties as needed.
• Location: Must be able to reliably commute to or plan to relocate to Sharjah (Sajja) before starting work.

Benefits:

• Competitive salary based on experience
• Opportunities for professional development and career growth
• Supportive and collaborative work environment
• Comprehensive benefits package

Salary:

• Competitive salary based on experience

If you are a proactive and customer-focused individual with a passion for sales and CRM management in the automotive auction sector, we encourage you to apply and join our team as a Customer Sales Representative.

Job Type: Full-time

Ability to commute/relocate:

• Sharjah: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have Cars Auctions Experience

Experience:

• Customer Service: 4 years (Required)

Language:

• English, Arabic, Kurdish, Iraqi (Required)