Customer Relationship Officer
United Arab Emirates, United Arab Emirates
Job Description
:Role: Customer Relationship Officer
Location: Abu Dhabi - Al NajdaRole Purpose:Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiencyKey Accountabilities of the roleRESPONSIBILITIES:
Location: Abu Dhabi - Al NajdaRole Purpose:Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiencyKey Accountabilities of the roleRESPONSIBILITIES:
- Deposit account documentation.
- Finance account documentation.
- Sales-Management of service delivery.
- Staff Management and coordination.
- Perform other task specified by Management.
- Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
- Continuous Improvement - Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
- Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
- Compliance of policies & procedures - Comply and perform Key operational controls as required in ADIB\'s polices & procedures in day-to-day operations.
- Broad knowledge of ADIB\'s Retail Banking financial products & services
- Thorough knowledge of ADIB\'s Retail Credit & Operational Policies & Procedures
- Good Knowledge of UAE banking practices , regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
- Computer skills
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Job Detail
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Job IdJD1725750
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned