Customer Relationship Management Crm Executive
Job Description
Key responsibilities :
Manage all incoming customer inquiries across various channels, including phone, whatsapp, email, and social media
Execute and manage email and SMS marketing campaigns aimed at customer retention, loyalty, and acquisition
Collect, analyze, and manage customer data to identify trends and opportunities
Feedback on lead quality, timely reporting to business and marketing team on daily/weekly walk-ins and phone-ins
CSI follow up and service reminders
Acknowledge customer complaints, redirect them to the appropriate department, and ensure the issue is resolved
Manage comments across all social media platforms
Key Skills:
Excellent communication and customer service skills
Ability to interpret and analyze customer data
Proactive in addressing customer issues and improving satisfaction
Ability to manage multiple tasks while demonstrating strong time management skills
Experience working collaboratively with sales, marketing, and customer support teams
Qualifications:
A bachelor's degree in business administration, marketing, communications, or a related field.
Previous experience in customer service, sales, or a related field, experience specifically with CRM systems is advantageous
Job Type: Full-time
Pay: AED3,500.00 - AED4,000.00 per month
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Job Detail
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Job IdJD1755403
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned