Customer Relationship Coordinator
Dubai, United Arab Emirates
Job Description
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PROMTLY LOOKING FOR 2 FEMALE CANDIDATE ONLY AVAILABLE TO START IMMEDIATELY
Please go through our website to get more idea about us:https://seven.club/
The Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. She serves as a primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.
1. Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.
2. Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company\'s CRM system.
3. Collaborate with internal teams, such as housekeeping, marketing, and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.
4. Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
5. Assist in the development and implementation of customer retention strategies, including loyalty programs, personalized communication, and customer outreach initiatives.
6. Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.
7. Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.
8. Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.
2. Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.
3. Strong communication and interpersonal skills, with the ability to engage with customers effectively and internal teams.
4. Proficiency in using CRM software and other customer management tools.
5. Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
6. Analytical mindset with the ability to gather and interpret customer data to drive decision-making and improve customer experiences.
7. Flexibility and adaptability to meet changing customer needs and organizational priorities.
8. Problem-solving skills and the ability to handle challenging customer situations with empathy and professionalism.
F&B Discount:
Full Access to SEVEN\'s Gym & Classes:
Provided Uniform:
UAE Employment benefits:
Employee Recognition & Rewards:
Performance-based Incentives
Please go through our website to get more idea about us:https://seven.club/
The Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. She serves as a primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.
1. Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.
2. Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company\'s CRM system.
3. Collaborate with internal teams, such as housekeeping, marketing, and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.
4. Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
5. Assist in the development and implementation of customer retention strategies, including loyalty programs, personalized communication, and customer outreach initiatives.
6. Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.
7. Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.
8. Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.
Requirements
1. Bachelor\'s degree in business, marketing, or a related field (or equivalent work experience).2. Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.
3. Strong communication and interpersonal skills, with the ability to engage with customers effectively and internal teams.
4. Proficiency in using CRM software and other customer management tools.
5. Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
6. Analytical mindset with the ability to gather and interpret customer data to drive decision-making and improve customer experiences.
7. Flexibility and adaptability to meet changing customer needs and organizational priorities.
8. Problem-solving skills and the ability to handle challenging customer situations with empathy and professionalism.
Benefits
Competitive Salary:- Competitive salary package commensurate with qualifications and experience
F&B Discount:
- 50% discount at the gym\'s caf\xc3\xa9 "The DOSE" for all food and beverages items produced in house
Full Access to SEVEN\'s Gym & Classes:
- Full access to SEVEN\'s state-of-the-art gym facilities and a wide range of fitness classes
Provided Uniform:
- Provided uniform for work, ensuring a professional and consistent appearance
UAE Employment benefits:
- UAE Limited Labour Visa for 2 years (with the option to extend)
- Medical insurance coverage
- 30 days of annual leave
- Yearly flight tickets to home country
Employee Recognition & Rewards:
- Recognition programs in place to acknowledge and reward exceptional performance and achievements
Performance-based Incentives
- Eligibility for performance-based bonuses or incentives based on individual and/or team achievements.
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Job Detail
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Job IdJD1681341
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned