Job Description

Loom Collection Furniture

Shop

is looking for a passionate and dedicated

Customer Experience Associate

to join our studio in

Dubai Investment Park 1

. In this role, you will provide outstanding customer service both online and in person, helping to drive sales and build strong, lasting relationships with our customers.

To succeed in this role, you should be a

creative problem solver

who thinks outside the box to find solutions. A passion for

interior design and furniture

is essential, along with a strong commitment to delivering an exceptional customer experience.

At

Shop

, every day brings new challenges, so adaptability and a proactive approach are key. If you thrive in a dynamic environment and enjoy wearing multiple hats, we'd love to hear from you!

Responsibilities:

Engage with Customers

: Respond to customer emails, live chats, and phone calls regarding product and order inquiries, with a focus on driving and closing sales.

Brand Awareness & Marketing

: Organize and execute offline marketing efforts, including signage, brochures, price tags, and sample distribution to clients.

Social Media Management

: Oversee and grow

TLC's

presence on

Instagram, Facebook, LinkedIn, and other platforms

--planning, creating, and managing content while fostering an engaged online community.

Website & Product Administration

: Assist the

Design Director

with managing product listings, organizing

photo and video shoots

, styling, selecting props, and editing content for website and social media.

Showroom Management

: Take ownership of maintaining a

"showroom-ready"

studio, ensuring a clean, well-organized, and welcoming environment for clients, including managing samples, merchandising, and pricing displays.

Team Collaboration & Culture

: Foster an open and communicative work environment, leading by example and embodying

TLC's values, aesthetics, and commitment to excellence

in every aspect of your role.

Requirements:

Experience in Customer Service or Sales

with a strong ability to engage and assist customers effectively.

Proficiency in Microsoft Word & Excel

, with the ability to organize and manage data efficiently.

Excellent verbal and written English skills

, with keen attention to detail and strong communication abilities.

Customer-Centric Mindset

, always prioritizing customer needs and delivering exceptional service.

Flexible Availability

, including weekdays, weekends, and holidays, as required.

Package offered:

Basic Salary + Incentives Based on Sales

(ranging from AED 5,000 to AED 8,000, depending on experience, competency, and leadership capabilities).

Medical Insurance

.

Periodic Performance Reviews

with the possibility of promotion and taking on more complex roles.
Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED8,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have any experience in Canva, Shopify and or Social Media Management platforms?
Experience:

Customer Service: 1 year (Required)
Application Deadline: 10/03/2025