Job Description

Job Title: Customer Relations Representative cum Telesales Executive (Automobile)

Work location: Al Quoz, Dubai (Near Onpassive Metro Station)

Qualifications:

Proven experience in customer service or sales support, preferably in the automotive industry Bilingual proficiency in Arabic and English Strong communication and interpersonal skills, both verbal and written Excellent customer service orientation and ability to build rapport with customers Proficiency in using CRM software and digital marketing tools Knowledge of automotive products and industry trends Ability to work independently and as part of a team Can join immediately

Job Responsibilities:

Lead Qualification and Management:

Receive raw leads from the marketing team. Qualify leads based on predefined criteria to identify potential customers. Schedule test drives for qualified leads. Coordinate lead handoff to digital sales personnel.

Customer Communication:

Respond promptly to customer inquiries, comments, and messages on social media platforms, review sites (e.g., Google), and online marketplaces. Manage inbound calls and provide exceptional customer service.

Sales Support:

Collaborate with digital sales personnel to ensure a seamless customer experience and achieve sales targets.

Data Management:

Maintain accurate and up-to-date records of customer interactions, leads, and sales activities in the CRM system. Analyze lead data to identify trends and opportunities for improvement.
Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month

License/Certification:

* UAE driving license (Required)