:

Customer Relations Consultant

Dubai, UAE

Office based

Permanent

Full time

Apply by 4th August 2023

Here you\xe2\x80\x99ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You\xe2\x80\x99ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose \xe2\x80\x93 helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

As Customer Relations Consultant, you will ensure the customer is treated in a fair and consistent manner when raising a complaint. You will manage the process from end to end working closely with other teams to ensure that the complaint is resolved in an effective manner.

What you\xe2\x80\x99ll do

Manage the complaints process by taking ownership of individual cases

Be responsible for discovering and proposing potential opportunities for improving the customer experience

investigate the complaint competently, diligently, and impartially, obtaining additional information as necessary

Liaising with internal departments and collating their contribution to the investigation of a complaint

Appropriate and careful assessment and recording of Root Cause Analysis of complaints to determine trends and support feedback to the business

Supporting the business in the reporting to the Regulators, Compliance, and wider business of complaint-related matters

Ensure adherence to ongoing Training and Competency requirements by the completion of training as directed, as well as the self-identification of training needs/gaps.

What you\xe2\x80\x99ll bring

Excellent written and verbal communications

Previous complaints experience is preferred

Ability to speak another European language (such as French, Spanish, German, Portuguese or Slavic languages) and also English is required. Please specify the languages you speak on your application.

Exceptional analytical skills and attention to detail

Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes

Candidates are required to hold a minimum of a Bachelors Degree

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We\xe2\x80\x99ll make sure you are treated fairly. That\xe2\x80\x99s why we\xe2\x80\x99re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you\xe2\x80\x99ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn\xe2\x80\x99t where you\'ve been.

This is where you\'re going.

This is what we have belief in.

Time Type: Full time

Bupa