Job Description

A Customer Relationship Manager (CRM) plays a crucial role in managing and enhancing the relationship between an organization and its customers. Here are some key responsibilities for a CRM Manager:

Preferably F E M A L E and Arabic Speaker with Healthcare background with minimum 2 year experience in the same field.

• Collecting and Analysing Customer Data : The CRM Manager gathers and analyses customer information to understand their preferences, behaviors, and needs.
• Using CRM Systems : They utilize CRM software to manage customer interactions, track communication history, and maintain accurate records.
• Developing New Ways to Meet Customer Needs : The CRM Manager identifies opportunities to enhance customer satisfaction and loyalty by tailoring services and offerings.
• Handling Customer Complaints : They address customer issues promptly and effectively, ensuring a positive experience.
• Overseeing Interactions : The CRM Manager coordinates interactions between customers and various teams, such as Customer Service Representatives.
• Retention and Marketing Campaigns : They create and execute retention campaigns to retain existing customers and develop marketing strategies to attract new ones.
• Collaborating Across Teams : The CRM Manager works closely with sales, marketing, customer service, and operations teams to improve overall customer experience.
• Must be motivated, Strategic and result oriented.

Essential Skills:

• Communication : Effective communication is crucial for understanding customer needs and collaborating with internal teams.
• Analytical Abilities : CRM Managers analyse customer data to make informed decisions and improve processes.
• Problem-Solving : Handling customer complaints and resolving issues requires strong problem-solving skills.
• Technical Proficiency : Familiarity with CRM software and tools is essential.
• Interpersonal Skills : Building and maintaining relationships with customers and colleagues is key.
• Sales and Marketing Knowledge : Understanding sales and marketing principles helps tailor strategies.
• Time Management : Balancing multiple tasks efficiently is important.

Job Type: Full-time

Application Question(s):

• Are you Female?

Experience:

• CRM: 2 years (Required)

Language:

• Arabic Speaking (Required)