The Role
Want to work with a progressive, forward thinking Company who will inspire you to be the best? 2024 is all about growth and sees a new office open in Dubai. We are looking for people who want to build a successful and rewarding career, as well as people who enjoy fun and getting involved in more than just the standard day to day. What youll be doing - Coordinate new Yo Telecom customers onboarding journey - Communicate, communicate, communicate with our customers, colleagues and external suppliers - Order equipment to customer sites ready for the installation or maintenance engineer visit - Working to Company SLAs for delivering customers, completing tickets on Salesforce CRM system, answering inbound calls and emails - Go above with service to WOW our customers with service and make courtesy calls to ensure they are happy with their telephone and broadband set up - Providing technical support to customers, fault finding on phone and broadband systems - Understand and develop knowledge about multiple technologies - See problems as challenges finding solutions and acting them with optimism - Working as part of a wider team and taking part in Yo life Working hours will be in line with UK: 11:30am - 8:30pm (Changing by 1 hour during British Summer Time)

Requirements
Are you the person we are looking for? - Fluent English - verbal and written - 1+ year minimum experience in customer service and administration - Knowledge of the telecoms industry or previous experience in technical support is beneficial - Able to multitask and work in a fast paced, high pressure environment - Proactive and responsive work ethic - A passion for people and business - Creative thinking combined with problem solving skills You can find out more about Yo via our websites and/or socials but if you think you could be our perfect match, get in touch!

About the company
Yo Telecom is an award winning telecommunications provider that specialises in small to medium sized businesses. In such a competitive market where there are hundreds of service providers, Yo Telecom offer a fresh approach to help unify all suppliers into one simple, broken down, monthly bill. Yo Telecom specialise in creating an unbeatable voice, data, mobile and telephony solution for business whether that is home office based, or with 250 employees in 10 locations around the country. Our expert knowledge can make a great difference to business, helping increase efficiency, effectiveness and send productivity through the roof!