Customer Loyalty Specialist
Dubai, United Arab Emirates
Job Description
JOB PURPOSE:
We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a valued member of our team, you will be responsible for managing our relationship with customers and enhancing our overall customer experience. Your primary focus will be to conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts.
JOB DESCRIPTION:
We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a valued member of our team, you will be responsible for managing our relationship with customers and enhancing our overall customer experience. Your primary focus will be to conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts.
JOB DESCRIPTION:
- Building a strong relationship with the new and existing clients.
- Educating clients about various insurance policies
- Communicating with the clients and maintaining a good rapport with them.
- Explain various insurance policies and products to potential and existing clients, guiding them toward the best coverage
- Conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts
- Bachelor\'s degree in sales, marketing, or related field.
- 3+ years experience in a similar role.
- Excellent written and verbal communication skills in English (Arabic is a plus)
- Ability to remain calm and professional in stressful situations.
- Comfortable speaking with clients, whether over the phone or in person
- Persuasive argumentation and listening skills
- Friendly personality, with excellent interpersonal and sales skills
- Resilient spirit and persistent nature
- Strong interpersonal skills and the ability to build rapport with potential clients
- Goal-oriented mindset
- Empathy and patience
- Desire to receive feedback and improve performance
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Job Detail
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Job IdJD1623780
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned