Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.
Customer Fulfilment Solutions Specialist
Office-based Role
You can be based in: MEA Region
You will need to speak and write fluently in English and Turkish
Join Veolia WTS's dynamic Customer Fulfilment Team within our Global Supply Chain Operations, where you'll play a crucial role in managing customer relationships across diverse industries including food and beverages, power, pharmaceuticals, and life sciences. This position offers an exciting opportunity to work within a multicultural team, handling end-to-end order lifecycle management while collaborating with multiple departments to ensure exceptional customer service delivery.
What are the Day-to-Day Duties?
Process and manage orders through SAP system
Handle contract creation, renewal, and termination processes
Coordinate export orders with shipping plants
Manage bank submissions for LC & CAD payment terms
Drive revenue target achievement through linear contract billing
Resolve customer invoice disputes and perform root cause analysis
Maintain customer data accuracy in ERP systems
Handle special queries and urgent requests with professional communication
Reporting to: Global Supply Chain Operations
Veolia WTS is committed to continually building on our inclusive environment where all employees thrive.
Globally, we offer:
A collaborative culture that celebrates diverse perspectives
Mentorship and career development programmes
Opportunities for continuous learning and professional growth
A competitive compensation and benefits package
Veolia WTS is an equal opportunity employer with diversity, inclusion, equity, and gender equality at the heart of our workplace.
Qualifications
English and Turkish language
Relevant professional experience
Effective and professional verbal and written communication - both with internal and external customers
Good problem-solving capability
Customer Fulfillment attitude with ownership of any kind of queries