Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionBy concentrating on healthcares toughest challenges, weve been able to make many major breakthroughs, improving lives around the world. But theres still work to be done.The OpportunityWe are seeking a Customer Engagement Partner to join our team.The Customer Engagement Partner will actively engage with a diversity of internal and external stakeholders and act as an Engagement interface for defined customers, as custodian of coremap to all disease area activities and all events locally and internationally.He/She will be responsible for providing strategic recommendations based on insights generation with moderate guidance/ supervision, leveraging his/her capabilities in commercial/medical customer engagement, Market Research i.e.: qualitative and quantitative research with patients, caregivers, healthcare providers, and other stakeholders in the healthcare ecosystem that impact the patient experience.Your ImpactAccountable for Medical Information (MI Atlas)Support project logistics for all local and international events, including payments, contracts, related submissions, and -processesCoordinate all technical logistics and serve as the Single Point of Contact (SPOC) for local and international events, including material preparation and approvals, invitations, customer communications and updates, agenda finalization, and agency briefings in coordination with the ownerEngage with specified customers and channel product messages as requested, either digitally or face-to-faceSupport the design and execution of primary and secondary market research, synthesizing results into actionable recommendationsCollaborate closely with Patient Journey Partners and Healthcare Systems Partners to identify potential affordability roadblocks for our medications within UAE ecosystemsSupport the Patient Support Lead in the design and implementation of adequate Patient Assistance Programs (PAPs) aligned with internal and global strategiesWork closely with Patient Journey Partners and Healthcare Systems Partners to identify patient solutions that will enhance the patient journeyWho you areYou have 1 - 3 years of experience in the pharmaceutical industryYou are familiar with the UAE healthcare environment and systems, along with a strong scientific medical backgroundYou possess experience working in cross-functional teams and have established a solid knowledge base and skill set in managing both local and international congressesYou have the ability to manage related processes effectively and demonstrate expertise in stakeholder management. Additionally, you have proficiency in understanding the market landscape and surfacing insights across multiple primary data sources. Your experience includes forecasting, utilizing patient-flow methods, statistical methods, and analysis.You have good decision-making capacity and project management skills, allowing you to navigate complex challenges effectively while maintaining a high sense of ownership and accountabilityYou exhibit a proactive and collaborative mindset, are open to feedback, and work respectfully with others to build trust and transparency.You communicate clearly, with an ability to translate complex data into valuable insights and effectively conveying ideas to ecosystem stakeholders through active listening and observationYou demonstrate resilience and composure under pressure, with a willingness to step outside your comfort zone and engage in conflict management while acting as a thought partner and strategic advisor in addressing complex problems.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weve become one of the worlds leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.