Customer Experience Manager
Dubai, United Arab Emirates
Job Description
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Job Requirements:
- Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention.
- Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and opportunities to exceed customer expectations.
- Collaborate with cross-functional teams, including marketing, sales, and product development, to align customer experience efforts with business goals and objectives.
- Implement customer feedback mechanisms, such as surveys, focus groups, and customer advisory boards, to gather insights and feedback.
- Train and coach employees on customer service best practices and standards.
Job Requirements:
- Bachelors degree in Marketing, Business Administration, or related field.
- Proven experience in customer experience, customer service, or related roles.
- Strong knowledge of customer experience principles, practices, and trends.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication, collaboration, and leadership skills.
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Job Detail
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Job IdJD1662381
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned