Customer Experience Manager

Dubai, United Arab Emirates

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Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention.
Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and opportunities to exceed customer expectations.
Collaborate with cross-functional teams, including marketing, sales, and product development, to align customer experience efforts with business goals and objectives.
Implement customer feedback mechanisms, such as surveys, focus groups, and customer advisory boards, to gather insights and feedback.
Train and coach employees on customer service best practices and standards.

Job Requirements:

Bachelor\xe2\x80\x99s degree in Marketing, Business Administration, or related field.
Proven experience in customer experience, customer service, or related roles.
Strong knowledge of customer experience principles, practices, and trends.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication, collaboration, and leadership skills.

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