Customer Experience Consultant
Dubai, United Arab Emirates
Job Description
We offer:
We present a compelling global career opportunity at the forefront of international trade. You will join a team of exceptional professionals in a global work culture that offers prospective growth opportunities in an industry that significantly influences the world economy.
Our company takes pride in its outstanding workforce, which defines our industry leadership, fosters a global team culture, and maintains a customer-centric focus on a daily basis. By joining our team, you become part of a truly diverse and global organization. You will work in a dynamic, values-driven environment that promotes professional development on the job, encourages the creation and shaping of innovative digital solutions, and provides access to industry-leading talent development programs. Collaborating with talented colleagues, you will also broaden your perspective through international job assignments.
This exceptional career opportunity entails playing a crucial role as a customer experience consultant within our UAE Area. Based in our Dubai office in the United Arab Emirates, you will report to the Head of CX.
Job Responsibilities:
As the owner and manager of the end-to-end customer experience, you will be responsible for proactively identifying issues, cultivating strong relationships with customers and identifying mutually beneficial solutions that enhance the experience for both Maersk and our customers. You will assume full ownership of managing the customer experience for GKC customers.
Oversee strategic accounts with substantial business significance: The magnitude of impact is determined by the volume and/or revenue contribution to the Area scorecard.
Primary Responsibilities:
1. Cultivate strong and enduring customer relationships and deliver exceptional customer service.
2. Facilitate constructive problem-solving and offer effective solutions.
3. Demonstrate proactive communication to keep customers informed about any issues or modifications.
4. Identify and address root causes while actively seeking continuous improvements in work processes.
5. Work autonomously and contribute to team objectives and standards by sharing knowledge and best practices.
6. Proactively monitor and manage the end-to-end shipment process in strict adherence to company protocols.
7. Ensure services are delivered to customers as promised, or promptly communicate any deviations to them.
8. Comprehend the customers\' business drivers and capitalize on them to enhance collaboration and processes for the mutual benefit of the company and customers.
Qualifications:
- Bachelor\'s degree, diploma, or equivalent OR a minimum of 2 years of relevant experience in transportation or logistics.
- Strong passion for Shipping and Logistics, coupled with a customer-centric mindset (Customer service experience is preferred).
- Exceptional communication and interpersonal skills.
- Demonstrated ability to multitask and work with a sense of urgency.
- Proven track record of building and maintaining solid relationships, both internally and externally.
- Excellent organizational and problem-solving abilities.
- Proficiency in conflict resolution and persuasion techniques.
- Strong team player, with the ability to collaborate effectively.
- Proficiency in Microsoft Suite Applications.
- Motivated by driving value through the network and displaying a strong sense of collaboration.
- Possesses a strategic and visionary mindset.
- Thrives in a dynamic, multicultural environment.
- Recognizes and embraces the importance of end-to-end shipment processes.
- Emirati candidates with a Logistics / Supply Chain background (either educational or work exp.) would be highly preferred.
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Job Detail
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Job IdJD1603814
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned