Job Description

The Loom Collection Furniture Shop is seeking a passionate and responsible Customer Experience Associateto join our studio location in Dubai Investment Park 1. You will provide exemplary customer service both online and in person in order to drive sales and retain our customers through exemplary service. To be successful in this role, you'll need to be a creative problem solver who thinks outside the box to find solutions. You should have a passion for interior design and furniture, you must be inclined in helping others committed in providing the best possible experience for our customers. No day is the same at TLC, so the ability to wear many hats and embrace challenges is a must!

Responsibilities:

- Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries in order to drive / close out sales.

- Organizing and planning offline resources and brand awareness campaigns (signs, brochures, price tags, samples to be sent to clients, etc.)

- Design, build, maintain and expand upon TLC existing social media presence - Instagram /Facebook / LinkedIn etc.

- plan, execute and lead the business social media content and community management.

- Assist the Design Director with product and website administration, including organizing photo and video shoots, styling, props and editing the images into their final version to be presented on our website/ social media

- Through your soft skills, you will be required to take ownership for the maintenance of our studio in to ensure it is 'showroom ready' at all times, ready for clients to visit

- including organizing samples, maintenance, cleanliness, merchandising, price tags etc.

- Create and lead an open communication environment for your colleagues and managers by constantly exemplifying our company values, beliefs, and aesthetics in everything you do.

Requirements:

- Background in customer service or sales

- Experience working with Microsoft Word, Excel

- Must have excellent verbal and written English skills with strong attention to details

- A customer-first mentality

- Availability for varied hours from Monday

- Sunday (holidays may be required)

Package offered:

- Basic salary + incentives based on sales (from 5.000aed-8.000aed depending on experience, competency and leadership capabilities)

- Medical Insurance

-Periodic performance reviews with the possibility of promotion and taking on more complex roles

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED8,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience in Canva, Shopify and or Social Media Management platforms?

Experience:

• Customer Service: 1 year (Required)

Application Deadline: 15/12/2024