Job Description

Job Opportunity: Customer Engagement Specialist

Are you a natural communicator with a knack for creating meaningful connections, even behind the scenes? Do you excel at turning inquiries into action and delivering outstanding service with every interaction? If this sounds like you, we have the perfect opportunity!

We're seeking a Customer Engagement Specialist to be the voice of our brand, managing client relationships and driving appointment bookings with professionalism, charm, and efficiency.

Key Responsibilities:

• Client Liaison: Serve as the primary point of contact for all client inquiries via phone, email, WhatsApp, and social media, ensuring seamless communication and a positive brand experience.
• Lead Management: Promptly engage with leads, nurture relationships, and convert inquiries into confirmed appointments with strategic follow-ups.
• Appointment Coordination: Handle scheduling with precision, collaborating with the clinic's medical and front desk teams to ensure smooth operations.
• Behind-the-Scenes Excellence: Represent the clinic to the public from behind the scenes, ensuring every interaction aligns with our luxury brand standards.
• Feedback and Insights: Act as the ears of the clinic by gathering client feedback, understanding their needs, and providing actionable insights to improve service quality.

What We're Looking For:

• A confident and charismatic communicator who thrives on client interaction and delivering results.
• Strong phone etiquette and the ability to engage clients professionally yet personably.
• Exceptional organizational skills, capable of juggling multiple tasks and leads without missing a beat.
• Proficiency in CRM software or a willingness to learn and adapt quickly to new systems.
• Previous experience in customer service, sales, or client relationship management is a strong advantage, particularly in the luxury, wellness, or healthcare sectors.
• Multilingual, is a strong advantage.

Why Join Us?

• Be the voice of a prestigious wellness brand, creating meaningful client connections every day.
• Work in a dynamic environment where your contributions are valued and celebrated.
• Enjoy opportunities for growth and development in a supportive team setting.

If you're excited about making a difference and being an essential part of our client journey, we'd love to hear from you!

How to Apply:

Share your CV and a short note about why this role excites you. Let's shape the future of luxury wellness together!

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Telemarketing: 2 years (Preferred)

Application Deadline: 20/12/2024
Expected Start Date: 23/12/2024