Customer Engagement Coordinator
Dubai, United Arab Emirates
Job Description
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Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position Purpose:
- Actively engage with a diversity of stakeholders (Internal and External) to support selected customers in local and international event management.
- Acting as an Engagement interface for defined customers
- Act as custodian of coremap to all oncology activities
- Act as custodian of all events locally & internationally
- Medical information (MI Atlas) Accountable.
- All administrative logistics for all local & international events: FMV, Contracts, Quick submissions, PR, PO, reservations, GSDs, Job closure, IHCP
- All technical logistics for local & international events: material preparation & approvals; Invitations, communications & updates to customers regarding the event; Agenda finalization; Briefing of agencies when needed after coordination with the owner;
- Customer-facing SPOC.
- Engaging with specified customers & channeling (either digitally or F2F) product messages as requested
- Decision making capacity
- Leadership / proactiveness
- Communication (from data to value story)
- Value based approach/mindset
- Self-aware and respectful.
- High sense of ownership and commitment with strong accountability mindset.
- Team oriented versus self-centered.
- Listening / questioning / observation
- Strong communication skills to convey complex ideas and alternatives to the Ecosystem Stakeholders and other involved parties
- Desire and ability to work in an atmosphere of trust and transparency
- Willingness to "roll up sleeves" and work and study outside her or his comfort zone
- Conflict management
- Composure and resilience under pressure.
- In-depth knowledge of UAE health care environment and systems
- Strong (scientific) medical background,
- Experience working in cross-functional teams.
- Established knowledge base/ skill set in
- Ability to initiate and manage local and international congresses
- Experience in project management
Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weve become one of the worlds leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.
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Job Detail
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Job IdJD1653568
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned