Job Description

- Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.

- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where o

- Provide high quality customer service by handling customer service requests as defined in the Call Center Operation Manual efficiently and accurately with relevant necessary documentation.

- Provide first level support for all technical and functional queries related website and mobile application

- Migrate customers to Alternative Distribution Channels including website and mobile application.

- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate.

- Continuously learn to keep up-to-date with changes and developments to services and procedures.

- Handle light back office work related to follow-up and customer complaints.

- Maintain confidentiality of the company's customers and data.

- Adheres to the assigned shift schedule and avoid any late attendance

- Keep abreast with the latest changes to any of the company's procedures and new policies.

- Handle sudden rush of calls, stressful periods, and call volume pressure

- The incumbent will need to solve customer problems, handle irate customers.

- The incumbent will be dealing with customers from different languages, accents and cultures.

- Able to accurately assess eligibility within the UAE (HAAD and DHA) guidelines as well as policy boundaries.

Preferably with nursing/pharmacy experience.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Pharmacy: 2 years (Preferred)

Language:

• Arabic (Preferred)