Customer Care Executive Uaen

Abu Dhabi, United Arab Emirates

Job Description

:
  • Greets patients or their families and identifies the nature of their inquiry.
  • Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere.
  • Advocates for patients\' and their families\' rights and responsibilities, confidentiality, information, and education.
  • Develops and maintains a feedback/complaint procedure for customers to use and receive redress.
  • Communicates all relevant information to the Floor Supervisor on a daily basis.
  • Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service in a friendly environment.
  • Provides information about medical insurance coverage to patients and verifies it diligently before referring the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate actions.
  • Keeps accurate records of discussions or correspondence with customers.
  • Performs duties related to handling patient inquiries, telephone calls, cash transactions, and back-office tasks as specified in the duty roster.
  • Performs other related duties as assigned by higher authorities.
  • Complies with all OSH (Occupational Safety and Health) and infection control policies, standards, and procedures, cooperating with hospital management to meet compliance requirements.
  • Works in accordance with documented OSH procedures and specific responsibilities.
  • Is familiar with emergency and evacuation procedures.
  • Notifies OSH hazards, incidents, near misses, and assists with the preparation of risk assessments and incident reports.
  • Complies with waste management procedures and policies.
  • Attends applicable OSH and infection control training programs, mock drills, and awareness programs.
  • Uses appropriate personal protective equipment and safety systems.
Responsibilities:
  • Greets patients or their families and identifies the nature of their inquiry.
  • Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere.
  • Advocates for patients\' and their families\' rights and responsibilities, confidentiality, information, and education.
  • Develops and maintains a feedback/complaint procedure for customers to use and receive redress.
  • Communicates all relevant information to the Floor Supervisor on a daily basis.
  • Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service in a friendly environment.
  • Provides information about medical insurance coverage to patients and verifies it diligently before referring the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate actions.
  • Keeps accurate records of discussions or correspondence with customers.
  • Performs duties related to handling patient inquiries, telephone calls, cash transactions, and back-office tasks as specified in the duty roster.
  • Performs other related duties as assigned by higher authorities.
  • Complies with all OSH (Occupational Safety and Health) and infection control policies, standards, and procedures, cooperating with hospital management to meet compliance requirements.
  • Works in accordance with documented OSH procedures and specific responsibilities.
  • Is familiar with emergency and evacuation procedures.
  • Notifies OSH hazards, incidents, near misses, and assists with the preparation of risk assessments and incident reports.
  • Complies with waste management procedures and policies.
  • Attends applicable OSH and infection control training programs, mock drills, and awareness programs.
  • Uses appropriate personal protective equipment and safety systems.
Qualifications:
  • Preferred Education: Graduate in any discipline.
  • Experience: Minimum 1-year experience as a receptionist in a patient-focused environment, with experience in operating a multi-line switchboard system preferred. Interest in working in a hospital-related environment.
  • Technology Skills: Proficient in technology applications; basic skills in MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
  • Interpersonal Skills:
  • Exceptional interpersonal skills, maturity, and good judgment.
  • Capable of communicating professionally with a diverse range of individuals.
  • Superior phone etiquette skills.
  • Patient Focus: Service-oriented, patient, and understanding.
  • Organizational Skills: Efficient organizational abilities; capable of handling multiple responsibilities under pressure while maintaining composure.
  • Independence: Ability to work independently with minimal supervision.

NMC Healthcare

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1738427
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned