Job Summary & Purpose
Responsible for resolving customers\\\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers\\\' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. :
Complaints to be attended and closed to the satisfaction of the customer
Warranty Products to reach service centers within TAT
Genuine Cash/Credit Card Refund issued to the customer
Customer Care Location Ageing Stock Monitoring and Reconciliation
ISO Compliance - as per Audit rating (SOP Compliance Store)
Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
Ensure accept only good items as returnRequirements
Experience (Yrs & Field) 3-5 years
Educational Qualification Graduate
Professional Certifications Diploma in Hospitality - preferable
Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skillsJob Title Customer Care Executive Retail Store
Job Summary & Purpose
Responsible for resolving customers\\\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers\\\' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. :
Complaints to be attended and closed to the satisfaction of the customer
Warranty Products to reach service centers within TAT
Genuine Cash/Credit Card Refund issued to the customer
Customer Care Location Ageing Stock Monitoring and Reconciliation
ISO Compliance - as per Audit rating (SOP Compliance Store)
Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
Ensure accept only good items as returnRequirements
Experience (Yrs & Field) 3-5 years
Educational Qualification Graduate
Professional Certifications Diploma in Hospitality - preferable
Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
Post DetailsJob Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate\'s Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description

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