Job Description

The Customer Care Executive is responsible for providing exceptional customer service, managing customer inquiries, and ensuring customer satisfaction. This role is focused on building strong relationships with customers, resolving issues in a timely and efficient manner, and supporting the overall customer experience in alignment with the company's objectives.

Key Responsibilities :

• Customer Interaction : Engage with customers through various channels (phone, email, chat, or face-to-face) to address inquiries, resolve complaints, and provide product or service information.
• Issue Resolution : Efficiently handle and resolve customer complaints or issues in a professional manner, ensuring complete customer satisfaction.
• Customer Support : Provide customers with accurate and timely information regarding products, services, and promotions. Assist in troubleshooting issues and providing guidance.
• Communication : Communicate effectively with internal teams to escalate and resolve complex queries when necessary.
• Relationship Management : Build strong, long-lasting relationships with customers by understanding their needs and delivering personalized service.
• Reporting : Document and track customer interactions and complaints in the CRM system for future reference and improvement opportunities.
• Feedback Collection : Gather feedback from customers to identify areas for service improvement and communicate these findings to the management team.
• Adherence to Policies : Follow company guidelines, policies, and service standards while delivering exceptional customer service.
• Service Promotion : Promote and upsell products or services based on customer needs and company promotions.

Requirements :

• Nationality : Must be an Emirati national.
• Education : High school diploma or equivalent (Bachelor's degree preferred).
• Experience : 1-3 years of experience in customer service or a related field.
• Language Skills : Fluent in Arabic and English (spoken and written).
• Technical Skills : Proficient in using CRM systems, MS Office (Word, Excel, Outlook).
• Interpersonal Skills : Excellent communication, interpersonal, and problem-solving skills.
• Customer-Oriented : Passionate about delivering exceptional customer service with a customer-first mindset.
• Adaptability : Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Team Player : Work collaboratively with colleagues and other departments to resolve issues and improve processes.

Preferred Skills :

• Knowledge of local culture and customs in the UAE.
• Experience working in a similar role within the UAE.
• Basic understanding of sales and marketing principles is a plus.

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month