Job Description

• Greets patients and families to understand the nature of their inquiries
• Provides information or refers patients to appropriate contacts within or outside the organization
• Advocates for patients' rights concerning confidentiality, education, and information
• Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
• Communicates daily updates and pertinent information to the Floor Supervisor
• Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
• Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
• Investigates concerns raised by patients/visitors and implements necessary actions
• Maintains accurate records of all communications with customers
• Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
• Performs additional duties as assigned by higher authorities
• Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
• Follows documented OSH procedures and instructions, adhering to specific responsibilities
• Is familiar with emergency and evacuation procedures to ensure safety during incidents
• Reports OSH hazards, incidents, and near misses , and assists with risk assessments and incident reports
• Follows waste management procedures to ensure compliance with hospital policies
• Attends OSH and infection control training programs, mock drills, and awareness sessions as required
• Uses appropriate personal protective equipment and safety systems at all times






• Greets patients and families to understand the nature of their inquiries
• Provides information or refers patients to appropriate contacts within or outside the organization
• Advocates for patients' rights concerning confidentiality, education, and information
• Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
• Communicates daily updates and pertinent information to the Floor Supervisor
• Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
• Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
• Investigates concerns raised by patients/visitors and implements necessary actions
• Maintains accurate records of all communications with customers
• Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
• Performs additional duties as assigned by higher authorities
• Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
• Follows documented OSH procedures and instructions, adhering to specific responsibilities
• Is familiar with emergency and evacuation procedures to ensure safety during incidents
• Reports OSH hazards, incidents, and near misses , and assists with risk assessments and incident reports
• Follows waste management procedures to ensure compliance with hospital policies
• Attends OSH and infection control training programs, mock drills, and awareness sessions as required
• Uses appropriate personal protective equipment and safety systems at all times




Educational Background :


• Preferably a graduate in any discipline (4.1).


Experience :


• Minimum of 1-year experience as a receptionist in a patient-focused environment (4.2).
• Experience operating a multi-line switchboard system is preferable.
• Interest in working in a hospital-related environment (4.2).


Technical Skills :


• Proficient in basic technology applications, including MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer (4.3).


Interpersonal Skills :


• Must have exceptional interpersonal skills, displaying maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals (4.4).
• Superior phone etiquette skills are essential (4.4).


Patient-Centered Focus :


• Patient-focused, service-oriented, patient, and understanding (4.5).


Organizational and Multitasking Skills :


• Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).


Independence and Reliability :


• Ability to work independently with minimal supervision (4.7).
• Must be reliable, punctual, dependable, and responsive (4.8).


Communication Skills :


• Excellent command of oral and written English (4.9).
• Arabic language skills are advantageous but not essential (4.9).




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