Job Description

To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.



• Greet patients or their families and determine the nature of their inquiry.
• Provide information to assist patients or refer them to the appropriate contact, either in the organization or elsewhere.
• Advocate for patients' and their families' rights and responsibilities, confidentiality, information, and education.
• Develop and maintain the feedback/complaint procedure for customers to use and receive redress.
• Communicate all information to the Floor Supervisor on a daily basis.
• Expedite the flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provide information about medical insurance coverage to patients and verify it diligently before sending the patient to the doctor.
• Investigate patient/visitor concerns and implement appropriate courses of action.
• Keep accurate records of discussions or correspondence with customers.
• Perform duties related to handling patients, telephone calls, cash, and back office work as specified in the duty roster.
• Perform other related duties incidental to the work described herein as assigned by higher authorities.
• Comply with all OSH and infection control policies, standards, and procedures, and cooperate with hospital management to meet these requirements.
• Work in accordance with documented OSH procedures and instructions, including specific responsibilities.
• Be familiar with emergency and evacuation procedures.
• Notify relevant parties of OSH hazards, incidents, near misses, and issues, and assist with the preparation of risk assessments and incident reports.
• Comply with waste management procedures and policies.
• Attend applicable OSH/infection control training programs, mock drills, and awareness programs.
• Use appropriate personal protective equipment and safety systems.


• Preferably a graduate in any discipline.
• Minimum 1 year of experience as a receptionist in a patient-focused environment; operation of a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
• Proficient technology application skills; basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer skills.
• Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating professionally with a diverse range of individuals; superior phone etiquette skills.
• Patient-focused and service-oriented; patient and understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English; Arabic language advantageous but not essential.