Customer Care Executive Hatchfit Physiotherapy Clinic
Dubai, United Arab Emirates
Job Description
Hatchfit Physiotherapy Clinic is seeking a dedicated Full-Time Customer Care Executive to join our team in Dubai.Job Responsibilities:
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- Manage import and export shipping orders from clients or initiated by Customer Service Front Line, covering sea freight, airfreight, and land freight.
- Open shipping orders and insert Request for Quotations. Obtain rates, negotiate, and follow up on quotations from agents.
- Track daily orders from clients with the operations department and agents.
- Submit offers to clients and file them appropriately. Amend and renew contracts/offers upon approval from the customer service manager.
- Resolve client issues and respond to inquiries following company policies.
- Handle pickup requests or delivery orders according to client requirements.
- Ensure cargo deliveries align with client credit agreements and payment terms.
- Prepare client operation invoices and submit them to the Direct Manager.
- Generate sales leads and ensure proper circulation in the sales department via software.
- Coordinate with the sales team and CRM regarding client problems and requests to provide optimal responses.
- Adhere to all company policies, work procedures, instructions, and directives to achieve company objectives.
- University graduate or equivalent.
- 0-2 years of work experience, preferably in Customer Service.
- Good verbal and written English skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Eligibility to work in Dubai.
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Job Detail
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Job IdJD1676259
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned