Job Description

Responsibilities:


• Build and maintain strong relationships with customers, serving as their primary contact and trusted advisor for product adoption and growth.
• Develop and implement strategies to achieve high renewal rates and minimize attrition.
• Proactively engage with customers to understand their evolving needs, challenges, and objectives.
• Conduct regular business reviews and workshops to demonstrate product value and identify upselling opportunities.
• Collaborate with the fractal management team and business partners to develop account plans and renewal strategies.
• Work with renewal managers, business partners, and client directors to position the value proposition of assigned products.
• Monitor customer usage and adoption patterns to identify and mitigate potential attrition risks.
• Maintain customer dashboards, health check scores, and build strategies to convert red and amber customers to green.
• Stay informed about industry trends, competitor offerings, and customer feedback to influence product development and enhancements.
• Develop a deep understanding of customer industry challenges and objectives.
• Collaborate with internal teams, including sales, marketing, and customer support, to ensure a seamless customer experience.
• Act as a subject matter expert for all product and licensing-related topics.


Qualifications:


• Bachelor's degree in technology, business, marketing, or a related field (or equivalent experience).
• Proven experience in software pre-sales, technical sales, account management, or customer success, focusing on renewals in the enterprise software industry.
• Experience with Low-Code/No-Code development platforms such as Volt MX, Kony Quantum, OutSystems, Power Apps, or Mendix is strongly preferred.
• Strong executive-level communication skills, with the ability to build rapport and influence decision-making.
• Excellent customer relationship management skills, with a customer-centric mindset and a passion for delivering exceptional service.
• Results-driven with a track record of meeting or exceeding renewal targets.
• Analytical mindset with the ability to leverage data and metrics to drive decisions.
• Familiarity with CRM software and customer success tools.
• Knowledge of the software industry and understanding of software licensing models is preferred.
• Proven effectiveness in leading and facilitating executive meetings and workshops.
• Self-motivated, proactive, and able to work independently.


If you meet the qualifications and are excited about this opportunity in Dubai, please submit your resume and a cover letter highlighting your qualifications and experience. We look forward to hearing from you!