Job Description

J ob Title: Customer Care Executive ( 2 Vacancies)

Company: Future Foodstuff Trading Company LLC (Authorized Nestle Distributor)
Location: Mussafah M-26

About Us:
Future Foodstuff Trading Company LLC is an authorized distributor for Nestle, a global leader in the food and beverage industry. We are dedicated to providing exceptional service to our customers and delivering high-quality products. As we continue to expand our operations, we are looking for a motivated and customer-focused Customer Care Executive to join our team.

:
We are seeking a dynamic and customer-oriented Customer Care Executive to handle customer inquiries, resolve issues, and ensure a smooth and positive experience for our clients. The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for customer service.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or in person, providing accurate product information and addressing concerns.
• Assist with processing orders and managing customer accounts.
• Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
• Coordinate with the sales and logistics teams to ensure timely product delivery.
• Maintain and update customer records in the system.
• Process returns, exchanges, and refunds as necessary.
• Provide feedback to management regarding recurring issues or customer trends.
• Ensure the smooth handling of Nestle product-related queries and assist customers with promotions or new product launches.
• Support the team in creating and maintaining positive customer relationships.

Requirements:

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and resolve issues effectively.
• Knowledge of Nestle products and services is a plus.
• Good organizational skills and attention to detail.
• Proficient in MS Office and customer management software.
• Ability to work well under pressure and meet deadlines.
• A positive, proactive attitude and a team-oriented mindset.

What We Offer:

• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for career growth and advancement within the company.

How to Apply:
If you are passionate about delivering excellent customer service and are eager to join a reputable company, please send your updated resume and cover letter to: hrfuturefoodstuff@gmail.com

Deadline for Applications: 31/03/2025

Future Foodstuff Trading Company LLC is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

Job Type: Full-time

Pay: AED1\.00 per month

Application Deadline: 31/03/2025