Job Description

• Greet patients and their families, identifying the nature of their inquiries.
• Provide accurate information to assist patients or refer them to the appropriate contacts within or outside the organization.
• Advocate for patients' and their families' rights and responsibilities, ensuring confidentiality, information dissemination, and education.
• Develop and maintain the feedback/complaint procedure to facilitate customer redressal.
• Communicate all relevant information to the Floor Supervisor daily.
• Expedite the flow of visitors/patients, ensuring each person receives outstanding customer service in a friendly environment.
• Provide information about medical insurance coverage to patients and verify details diligently before referring them to the doctor.
• Investigate patient/visitor concerns and implement appropriate courses of action.
• Maintain accurate records of discussions or correspondence with customers.
• Handle patient inquiries, telephone operations, cash transactions, and back-office work as specified in the duty roster.
• Perform other related duties as assigned by higher authorities.
• Comply with all OSH and infection control policies, standards, and procedures, cooperating with hospital management to meet requirements.
• Work in accordance with documented OSH procedures and specific responsibilities.
• Be familiar with emergency and evacuation procedures.
• Notify relevant authorities about OSH hazards, incidents, near misses, and assist with the preparation of risk assessments and incident reports.
• Comply with waste management procedures and policies.
• Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
• Use appropriate personal protective equipment and safety systems.


• Greet patients and their families, identifying the nature of their inquiries.
• Provide accurate information to assist patients or refer them to the appropriate contacts within or outside the organization.
• Advocate for patients' and their families' rights and responsibilities, ensuring confidentiality, information dissemination, and education.
• Develop and maintain the feedback/complaint procedure to facilitate customer redressal.
• Communicate all relevant information to the Floor Supervisor daily.
• Expedite the flow of visitors/patients, ensuring each person receives outstanding customer service in a friendly environment.
• Provide information about medical insurance coverage to patients and verify details diligently before referring them to the doctor.
• Investigate patient/visitor concerns and implement appropriate courses of action.
• Maintain accurate records of discussions or correspondence with customers.
• Handle patient inquiries, telephone operations, cash transactions, and back-office work as specified in the duty roster.
• Perform other related duties as assigned by higher authorities.
• Comply with all OSH and infection control policies, standards, and procedures, cooperating with hospital management to meet requirements.
• Work in accordance with documented OSH procedures and specific responsibilities.
• Be familiar with emergency and evacuation procedures.
• Notify relevant authorities about OSH hazards, incidents, near misses, and assist with the preparation of risk assessments and incident reports.
• Comply with waste management procedures and policies.
• Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
• Use appropriate personal protective equipment and safety systems.


• Preferably a graduate in any discipline.
• Minimum 1-year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
• Proficient technology application skills; basic MS Office (Word, Excel, & PowerPoint), MS Outlook, & Internet Explorer skills.
• Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
• Patient-focused, service-oriented, patient, and understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.