:To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.Responsibilities:
Greet patients and their families, identifying the nature of their inquiries.
Provide accurate information to assist patients or refer them to the appropriate contacts within or outside the organization.
Advocate for patients' and their families' rights and responsibilities, ensuring confidentiality, information dissemination, and education.
Develop and maintain the feedback/complaint procedure to facilitate customer redressal.
Communicate all relevant information to the Floor Supervisor daily.
Expedite the flow of visitors/patients, ensuring each person receives outstanding customer service in a friendly environment.
Provide information about medical insurance coverage to patients and verify details diligently before referring them to the doctor.
Investigate patient/visitor concerns and implement appropriate courses of action.
Maintain accurate records of discussions or correspondence with customers.
Handle patient inquiries, telephone operations, cash transactions, and back-office work as specified in the duty roster.
Perform other related duties as assigned by higher authorities.
Comply with all OSH and infection control policies, standards, and procedures, cooperating with hospital management to meet requirements.
Work in accordance with documented OSH procedures and specific responsibilities.
Be familiar with emergency and evacuation procedures.
Notify relevant authorities about OSH hazards, incidents, near misses, and assist with the preparation of risk assessments and incident reports.
Comply with waste management procedures and policies.
Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
Use appropriate personal protective equipment and safety systems.
Qualifications:
Preferably a graduate in any discipline.
Minimum 1-year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
Proficient technology application skills; basic MS Office (Word, Excel, & PowerPoint), MS Outlook, & Internet Explorer skills.
Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
Patient-focused, service-oriented, patient, and understanding.
Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
Ability to work independently with minimal supervision.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.