Customer Care Executive

Abu Dhabi, United Arab Emirates

Job Description

:
  • Greet patients or their families and determine the nature of their inquiries.
  • Provide information to assist patients or refer them to appropriate contacts within the organization or externally.
  • Advocate for patients\' and families\' rights and responsibilities, maintaining confidentiality, and providing information and education.
  • Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
  • Communicate all information to the Floor Supervisor daily.
  • Expedite the flow of visitors and patients, ensuring each person receives outstanding customer service in a friendly environment.
  • Provide information about medical insurance coverage to patients and check coverage carefully before referring patients to the doctor.
  • Investigate patient and visitor concerns, implementing appropriate actions.
  • Keep accurate records of discussions or correspondence with customers.
  • Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
  • Perform other related duties as assigned by higher authorities.
  • Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, working cooperatively with hospital management.
  • Follow documented OSH procedures and specific responsibilities.
  • Be familiar with emergency and evacuation procedures to ensure safety.
  • Report OSH hazards, incidents, near misses, and issues, assisting in risk assessments and incident reports.
  • Adhere to waste management procedures and policies.
  • Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
  • Use appropriate personal protective equipment (PPE) and safety systems as required.
Responsibilities:
  • Greet patients or their families and determine the nature of their inquiries.
  • Provide information to assist patients or refer them to appropriate contacts within the organization or externally.
  • Advocate for patients\' and families\' rights and responsibilities, maintaining confidentiality, and providing information and education.
  • Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
  • Communicate all information to the Floor Supervisor daily.
  • Expedite the flow of visitors and patients, ensuring each person receives outstanding customer service in a friendly environment.
  • Provide information about medical insurance coverage to patients and check coverage carefully before referring patients to the doctor.
  • Investigate patient and visitor concerns, implementing appropriate actions.
  • Keep accurate records of discussions or correspondence with customers.
  • Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
  • Perform other related duties as assigned by higher authorities.
  • Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, working cooperatively with hospital management.
  • Follow documented OSH procedures and specific responsibilities.
  • Be familiar with emergency and evacuation procedures to ensure safety.
  • Report OSH hazards, incidents, near misses, and issues, assisting in risk assessments and incident reports.
  • Adhere to waste management procedures and policies.
  • Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
  • Use appropriate personal protective equipment (PPE) and safety systems as required.
Qualifications:
  • Preferably a graduate in any discipline.
  • Minimum of 1-year experience as a receptionist in a patient-focused environment; experience with multi-line switchboard systems is preferred. Interest in working in a hospital setting.
  • Proficient in technology applications, including basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
  • Exceptional interpersonal skills, maturity, and good judgment; able to communicate professionally with a diverse range of individuals, with superior phone etiquette.
  • Patient-focused, service-oriented, patient, and understanding.
  • Efficient organizational skills; able to manage multiple responsibilities under pressure while maintaining composure.
  • Ability to work independently with minimal supervision.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English; knowledge of Arabic is advantageous but not essential

NMC Healthcare

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Job Detail

  • Job Id
    JD1760312
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned