• Provide information to assist patients or refer them to appropriate contacts, either within the organization or externally.
• Advocate for patients\' and their families\' rights and responsibilities, ensuring confidentiality and providing information and education.
• Develop and maintain a feedback and complaint procedure for customers to use and receive redress.
• Communicate all information to the Floor Supervisor on a daily basis.
• Expedite the flow of visitors and patients, ensuring that each person receives outstanding customer service in a friendly environment.
• Provide information about medical insurance coverage to patients and verify coverage diligently before referring patients to the doctor.
• Investigate patient and visitor concerns and implement appropriate courses of action.
• Maintain accurate records of discussions or correspondence with customers.
• Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
• Perform other related duties as assigned by higher authorities.
• Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, cooperating with hospital management.
• Work in accordance with documented OSH procedures and specific responsibilities.
• Be familiar with emergency and evacuation procedures to ensure safety.
• Notify relevant parties of OSH hazards, incidents, near misses, and issues, assisting in the preparation of risk assessments and incident reports.
• Comply with waste management procedures and policies.
• Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
• Use appropriate personal protective equipment (PPE) and safety systems as required.

• Provide information to assist patients or refer them to appropriate contacts, either within the organization or externally.
• Advocate for patients\' and their families\' rights and responsibilities, ensuring confidentiality and providing information and education.
• Develop and maintain a feedback and complaint procedure for customers to use and receive redress.
• Communicate all information to the Floor Supervisor on a daily basis.
• Expedite the flow of visitors and patients, ensuring that each person receives outstanding customer service in a friendly environment.
• Provide information about medical insurance coverage to patients and verify coverage diligently before referring patients to the doctor.
• Investigate patient and visitor concerns and implement appropriate courses of action.
• Maintain accurate records of discussions or correspondence with customers.
• Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
• Perform other related duties as assigned by higher authorities.
• Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, cooperating with hospital management.
• Work in accordance with documented OSH procedures and specific responsibilities.
• Be familiar with emergency and evacuation procedures to ensure safety.
• Notify relevant parties of OSH hazards, incidents, near misses, and issues, assisting in the preparation of risk assessments and incident reports.
• Comply with waste management procedures and policies.
• Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
• Use appropriate personal protective equipment (PPE) and safety systems as required.

• Preferably a graduate in any discipline.
• Minimum of 1-year experience as a receptionist in a patient-focused environment; experience with a multi-line switchboard system is preferred. Interest in working in a hospital-related environment.
• Proficient in technology applications, including basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer.
• Exceptional interpersonal skills, maturity, and good judgment; capable of communicating professionally with a diverse range of individuals, with superior phone etiquette.
• Patient-focused, service-oriented, patient, and understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English; knowledge of Arabic is advantageous but not essential.

NMC Healthcare