Greets patients and families to understand the nature of their inquiries.
Provides information or refers patients to appropriate contacts within or outside the organization
Advocates for patients\' rights concerning confidentiality, education, and information
Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
Communicates daily updates and pertinent information to the Floor Supervisor
Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
Investigates concerns raised by patients/visitors and implements necessary actions
Maintains accurate records of all communications with customers
Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
Performs additional duties as assigned by higher authorities
Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
Follows documented OSH procedures and instructions, adhering to specific responsibilities
Is familiar with emergency and evacuation procedures to ensure safety during incidents .
Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
Follows waste management procedures to ensure compliance with hospital policies .
Attends OSH and infection control training programs, mock drills, and awareness sessions as required
Uses appropriate personal protective equipment and safety systems at all times
Responsibilities:
Greets patients and families to understand the nature of their inquiries.
Provides information or refers patients to appropriate contacts within or outside the organization
Advocates for patients\' rights concerning confidentiality, education, and information
Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
Communicates daily updates and pertinent information to the Floor Supervisor
Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
Investigates concerns raised by patients/visitors and implements necessary actions
Maintains accurate records of all communications with customers
Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
Performs additional duties as assigned by higher authorities
Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
Follows documented OSH procedures and instructions, adhering to specific responsibilities
Is familiar with emergency and evacuation procedures to ensure safety during incidents .
Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
Follows waste management procedures to ensure compliance with hospital policies .
Attends OSH and infection control training programs, mock drills, and awareness sessions as required
Uses appropriate personal protective equipment and safety systems at all times
Qualifications:Educational Background:
Preferably a graduate in any discipline
Experience:
Minimum of 1-year experience as a receptionist in a patient-focused environment
Experience operating a multi-line switchboard system is preferable.
Interest in working in a hospital-related environment
Technical Skills:
Proficient in basic technology applications, including MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer (
Interpersonal Skills:
Must have exceptional interpersonal skills, displaying maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals (4.4).
Superior phone etiquette skills are essential
Patient-Centered Focus:
Patient-focused, service-oriented, patient, and understanding
Organizational and Multitasking Skills:
Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).
Independence and Reliability:
Ability to work independently with minimal supervision
Must be reliable, punctual, dependable, and responsive
Communication Skills:
Excellent command of oral and written English
Arabic language skills are advantageous but not essential