Aster DM Healthcare Limited is amongst one of the largest private healthcare service providers operating in GCC and an emerging healthcare player in India. With an emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across healthcare through our 29 hospitals, 120 clinics and over 371 pharmacies in 7 countries including India. Our core strength lies in our 25,000 plus dedicated employees spread across the globe. We strive to create an environment where we share ideas, support each other, & celebrate our successes.Your Role :
As a Customer care executive, you will be the first point of contact of the patients at the Aster Clinics and will be responsible for first level of query handling, registration activities and providing proper guidance to the patients.Your Responsibilities:
As Customer care executive, your typical day may include the following:Patient Registration:
- Welcome & greet patients & ask query of the patient as per set checklist & company procedure.
- Patient demographic data and accurate eligibility are entered in the HIS registration modules.
- Help in Registration form & Insurance form fill up
- Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO, general patients and inform them about their payment mode.
- Assist patients to complete all necessary forms and documentation including medical insurance.
- Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
- Send patient to concerned counter. Assist patient if required in reaching to the counter
- Handover Patient Registration Cards to the patients after patients attendance confirmed in the appointment module.
- Ensure soft copies of emirates ID and insurance card (if applicable) uploaded and tagged to the correct patient EMR.
- Ensure financial consent signed from the patient or legal guardian and uploaded in the EMR.Appointments:
- Book appointments over phone as well as through walk ins and confirm their attendance in HIS.
- Promote Aster packages as per the patient\'s ability & need.
- Update patients about the waiting time.
- Schedule patients according to the doctor\'s availability.
- Ensure no-shows are contacted and rescheduled accordingly.
- Check doctor\'s appointments calendars are created and updated.Patient Relations:
- Act as first level of Problem Solving and grievance handling of patients.
- Maintain cordial patient relations.
- Ensure patients are informed if a doctor is running late or called out.
- Ensure reception area is well maintained, neat and clean.
- Ensure all standard protocols set by organization are maintained.Insurance Coordination:
- Check with Insurance Coordinator for cases requiring approvals.
- Coordinate with Symphony for insurance related matters.
- Check with Insurance Coordinator the status of the Insurance card produced by the patient.
- Check with the Insurance coordinator about the packages covered.Requirements: Education & Experience:
- Bachelor\'s degree in any field.
- 2-3 years of experience as Customer care executive in Healthcare, Hospitality, Aviation or Retail sector.
- Good communication skills.
- Flexibility to work in shifts.
- Demonstrate good customer handling skills.Our Benefits & Culture :
At Aster, We Care. We strive to create meaningful & purposeful experiences for our employees. As part of our team, you can contribute to giving back to society. Around the world we employ discoverers, and encourage bold innovators.Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and respect differences that lay the foundation for encouraging creative ideas, building cohesive teams and fostering values and experiences. Our brand\'s promise of \\"We\'ll Treat You Well\\" deeply resonates with our employees and the communities we serve.ABOUT THE COMPANYFrom a single medical centre to a performance-driven healthcare enterprise spread across more than 366 medical establishments, including 27 hospitals, 115 clinics and 223 pharmacies in 7 countries and growing, Aster DM Healthcare has transitioned into being the leading healthcare authority across the Middle East and India.Currently one of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services. An expansive portfolio includes hospitals and clinics, pharmacies, diagnostic centres, educational institutions, healthcare management and healthcare support systems.Headquartered in Dubai, the Aster DM network now encompasses more than 19,657 employees( Doctors, Nurses, Others) with JCI accredited clinics and diagnostic centres.Never content to rest on its laurels, Aster DM Healthcare is constantly seeking opportunities to set new yardsticks with advanced developments. With many more innovative and ambitious initiatives, Aster DM Healthcare has radically catalyzed the healthcare revolution across Middle East & India.Each of the Group\'s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.

GulfTalent