Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.Wexc2xb4re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?Join us on our journey for a better tomorrow.The RoleJob Overview

• Ensure the highest level of customer satisfaction in a timely manner
• Focus on efficiency and cost control on planning of Service jobs
• Adhere to operations policies and procedures
• Improve operational efficiency through forward planning
• Usage of SMART Link to proactively plan and attend to customer break-down

Job Functions * Ensure that Service Engineers are given all the necessary information related to the service jobs like; customer details, site details, and time allowed to complete the job

• Forward planning for up to 6 weeks in advance + PM schedule from COPS, Ensure the PM schedule is followed precisely, and all visits are done in a timely manner
• All planning should be done in MAM2 and ensure that all job reports, and data of customer visits is entered in MAM2. Any missing job reports in MAM2 shall be reported to the respective Branch Service Manager.
• Ensure that all contract service visits are completed in a timely manner
• Coordinate with COPS the opening and closing of all jobs and ensure their follow ups
• Follow-up with logistics to ensure the availability of required parts for service operations and receiving required parts for all jobs
• Use ESKER for all jobs & book the related work order coasts on the same day, if required
• Ensure that parts are ordered and received in advance for forward planning
• Update the Field Service Engineers of their weekly schedule
• Update customers regarding planned service jobs 24 hours prior to visit, arrange gate passes, safety training, etc. where required.
• Ensure Field Service Engineers gets to the job sites on time
• Ensure timely distribution of Service job Invoices to customers/collectors, conduct weekly follow ups after invoicing (within 12 hours) and maintain records of received Proof Of Delivery for follow up for any outstanding issues
• Ensure daily updates of the Warranty Database (as soon as work orders are open) and closed 4 - 6 weeks after job completion and updating the service manager via email of any issues
• Ensure all ECB jobs are closed prior to their expiration
• Inform customers about the Customer Satisfactory Survey (Falcon)
• Follow up with customers who have not responded to the Customer Satisfactory Survey
• Ensure Falcon response increase rate and report detractors on the NCR system.
• Ensure Smart box installations on machines that do not already have them
• Ensure all labor hours are booked in SAP through MAM2, reconciling labor hours with planned hours and informing the respective Branch Service Manager of any discrepancies
• Ensure that all completed jobs are closed within 24 hours
• Ensure all cost/EPO related to the jobs are entered in DONE
• Weekly review of WIP and informing the Branch Service Managers of any jobs with issues
• Monthly review of WIP to maintain Zero jobs above 90 days and Zero PM Backlog

Reporting.

• WIP Update (above 60. days weeks) with reasons for not closing (red flag problem work orders). Every 10th of the month.
• Provide on a monthly basis a list of invoices/work orders, and labor time (with issues) that need to be resolved.

What you can expect from us?Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible.What we expect of you?QualificationsCollege diploma or university degree (technical education is an advantage)
- Well-versed in Word, Excel, PowerPoint,
- Proficient in English. Knowledge of Arabic is desirable
- Cross-cultural skills
- Multi-tasking skillsSkills- Excellent interpersonal skills
- Ability to build effective working relationships with both customers and colleagues
- Planning, organizing, and prioritizing skills
- Sound customer service orientation
- Ability to work individually and as part of a team.City
To be DecidedLast Day to ApplyDecember 26, 2024Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco