Job Description

CSSC Back Office engineer CBS
Application deadline: Workplace: Hybrid Position
Job Location (Short): Dubai, Dubayy, United Arab Emirates
Contract Type: Full-Time
Employment Type: Regular
Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries and provide technically advanced support by delivering world class customer service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos products and services before, during, and after a transaction to maintain and improve the organizations customer relationship.


Your main responsibilities :


• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Follow up on Customer interactions within set SLA.
• Process special orders and inquiries in coordination with the factories and suppliers.
• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
• Identify business opportunities and handover to external sales.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
• Support with ad hoc tasks defined by leadership.


Your required skills and experience include:


• Associate or bachelor's Degree or equivalent work experience (minimum of 3-5 years)
• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English.


Do you want to learn more?


If this job sounds appealing, please send your resume and cover letter by clicking "Apply".


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We look forward to hearing from you.


About Grundfos

Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.


An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.