:
Reliance HR Consultancy is looking for an experienced CSR Airfreights. The successful candidate will be responsible for providing excellent customer service to our customers, ensuring the smooth running of airfreight operations, and providing support to the sales and operations team.

Responsibilities:
Manage customer inquiries and complaints in a timely and professional manner

Coordinate with sales and operations teams to ensure the successful completion of customer orders

Monitor and track shipments to ensure timely delivery

Liaise with airlines and other transportation providers to ensure efficient and accurate delivery of goods

Manage customer accounts and maintain records of customer transactions

Assist in the preparation of documents for customs clearance

Maintain up-to-date knowledge of airfreight regulations and procedures

Ensure compliance with company policies and procedures

Provide support to the sales team in the development of new business opportunities

Requirements:
Bachelors degree in Business Administration or related field

Minimum of 3 years of experience in customer service, airfreight operations, or related field

Excellent communication and interpersonal skills

Proficiency in Microsoft Office Suite

Ability to work independently and in a team environment

Excellent organizational skills and attention to detail

Ability to work in a fast-paced environment

Knowledge of airfreight regulations and procedures