Crm Training Specialist
Abu Dhabi, United Arab Emirates
Job Description
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Company Description Property Shop Investment (PSI), established in 2007, is the No. 1 and largest private Real Estate Company in Abu Dhabi. PSI aims to influence major milestones, exceed expectations, and inspire people by providing a wide range of Real Estate Services. With a dedication to sustainable and dynamic performance, PSI has created a prominent brand recognition in the UAE Real Estate Market. The company offers property brokerage, development & consultancy services, real estate marketing, investment advisory, property appraisal, and property & facility management. Role Description Responsible for preparing and teaching on how to use CRM and its modules and assist employees who use all CRM modules learn how to use them. The Digital Adoption Lead key responsibilities include assessing training needs, creating training materials supported by vendors technical manuals and delivering the trainings. A Digital Adoption Lead needs to have excellent presentation and communication skills, along with a calm and patient personality trait. Responsibilities
- Identifies training needs and carries out capability assessments across users.
- Helps functions Line Managers identify user accessibility and requirements.
- Designs blended learning approach, lessons and delivery methods.
- Develops assessments based on impact-measurement with different methodologies.
- Responsible for delivering the initial onboarding training for the different team members concerned.
- Creates/updates all training materials working loosely with the technology vendor.
- Designs and develops courses and test plan to test users capacity in using CRM modules
- Responsible for the development of users capacity which will involve the requirement, development, coordination and presentation of training staff and review documentation of procedures
- Responsible for the planning, coordination, and presentation of internal/external training programs including creating, editing, organizing, and maintaining training files, manuals and guidelines.
- Constantly improves training by evaluating effectiveness of various applications.
- Provide leadership around development and management of knowledge and expertise. Become a Subject Matter Expert (SME) related to CRM and its modules.
- Takes Health, Safety & Environment (HSE) lead in ensuring safe systems of work and safe conditions are in place within area of responsibility.
- Performs other similar or related duties as required or assigned by management.
- A Bachelors degree in IT or any other related MIS.
- 5+ years of related work experience in the Technical/CRM support, Training, or related field.
- CRM knowledge is a must with minimum of 5 years of experience.
- Excellent Customer Service and Technical skills.
- A consistent positive attitude towards training and challenges.
- Excellent interpersonal and relationship skills to influence solid learning outcomes.
- Ability to facilitate solutions in a fast paced, complex technology and dynamic real estate business environment.
- Strong time management and organizational skills.
- Excellent oral, written and presentation communication skills.
- Fluent in Arabic and English is a must.
- Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)
- Bachelor's (Preferred)
- Customer Relationship Management (CRM): 1 year (Preferred)
- Technical Training: 1 year (Preferred)
- Arabic (Preferred)
- Abu Dhabi (Preferred)
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Job Detail
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Job IdJD1682493
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned