Job Description

Company Profile

Panworld Education is one of the leading content & technology integrators for Education, focused on digital and print content and technology solutions. Headquartered in Sharjah, UAE, we cater to customers across the entire Middle East and Africa regions. We pride ourselves on our commitment to emerge as a leading organization that builds and integrates the best solutions to impart high-quality education with quality delivery, service, and customer satisfaction in the educational landscape.

Job Summary

We are seeking a detail-oriented and proactive CRM Executive to join our team in the education sector. The ideal candidate will manage and optimize our Customer Relationship Management (CRM) system, ensuring that it meets the needs of our organization and enhances our customer engagement efforts. This role is integral to maintaining student satisfaction, improving retention rates, and driving the growth of our educational programs.

Key Responsibilities:

CRM Management: Oversee the day-to-day management and optimization of the CRM system, ensuring data integrity and accuracy.

Customer Engagement: Develop and execute targeted communication strategies to engage with students, parents, and prospective clients, enhancing their experience with our institution.

Data Analysis: Analyze CRM data to identify trends, track campaign performance, and generate insights that inform marketing and recruitment strategies.

Lead Management: Monitor and manage the lead funnel, ensuring timely follow-up on inquiries and applications, and optimizing the conversion process.

Reporting: Generate regular reports on CRM performance, customer engagement, and campaign effectiveness to support strategic decision-making.

Collaboration: Work closely with different teams to align CRM strategies with broader organizational goals.

System Training: Provide training and support to staff on CRM best practices, ensuring all users are proficient and maximizing the system's potential.

Continuous Improvement: Identify opportunities for process improvements within the CRM system and recommend enhancements to better meet the needs of the organization.

Desired Candidate Profile

Must be bilingual (Arabic and English).

Education: Bachelor's degree in Business, Marketing, IT, or a related field.

Experience: Minimum of 2-3 years of experience in CRM management (Odoo is a plus), preferably within the education industry.

Technical Skills: Proficient in CRM software with a strong understanding of database management and data analysis.

Communication: Excellent verbal and written communication skills, with the ability to craft compelling messages tailored to different audiences.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed recommendations.

Attention to Detail: High level of accuracy and attention to detail in managing CRM data and reporting.

Team Player: Ability to work effectively in a team-oriented environment and collaborate with various departments.

Customer Focus: Strong customer service orientation with a commitment to enhancing the student experience.

Industry Knowledge: Understanding and previous experience in the education sector a strong focus on software products and services

CRM-related certifications are a plus.

Benefits

Competitive salary and benefits package.

Opportunity to work with leading industry professionals.

Professional development and growth opportunities.

If you meet the above criteria and are looking for a challenging and rewarding role, we encourage you to apply.

How to Apply

Interested candidates are invited to send their resume to jasmin.sharafudeen@panworldllc.com with the subject line "CRM Executive - Sharjah, UAE."

Job Type: Full-time