- The Loyalty and Retention Marketing Manager role requires a self-starter with the drive and skillset to advance our CRM and Loyalty program at pace.
- This is a key strategic role within the business, playing a crucial part in our transition towards an omnichannel customer experience. The role presents a unique opportunity to have a significant impact on a business that is already thriving, with the scope to develop a team and roadmap to improve the customer experience in line with our business objectives.
- We are looking for someone who has an in-depth knowledge of personalized marketing and CRM, loyalty programs and drivers for customer engagement, ideally within an omnichannel environment.
- The successful candidate will have a proven track record of leading cross functional teams and influencing internal and external senior stakeholders.
- You are a capable leader with strong interpersonal skills and the ability to lead both peers and your team, nurturing and developing direct reports.
- You demonstrate a clear understanding of complex business needs, employing an analytical, problem-solving approach with the ability to make data-led decisions with speed to deliver results.
- You thrive in fast paced environment and enjoy driving and leading change.REQUIREMENTSQualifications and Experience:- Ideal Candidate with 5-8 years of experience in a CRM and Loyalty roll ideally in a Franchisee /Retail environment.
- Experience in implementing and maintaining a high-performing loyalty and/or CRM programme.
- Experience of extracting, analysing and interpreting customer data to make informed decisions.
- Ability to manage outsourced third parties and internal support teams.
- Proven ability to manage and prioritize requests working to tight timescales, whilst maintaining quality.
- Strong leadership skills and managing high performance teams.ABOUT THE COMPANYAs a leading international franchise operator, with nearly 90 of the world\'s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang\'s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria\'s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

GulfTalent