• Develop and implement CRM strategies to increase customer engagement and retention.
• Oversee the design and implementation of CRM systems and processes to improve efficiency and effectiveness.
• Analyze customer data and trends to identify opportunities for targeted marketing campaigns.
• Collaborate with cross-functional teams to ensure CRM initiatives align with overall business goals.
• Manage a team of CRM specialists and provide guidance on best practices and performance metrics.
• Monitor and report on CRM KPIs to track the success of campaigns and initiatives.
• Stay up-to-date with industry trends and best practices in CRM to drive innovation and continuous improvement.
• Develop and maintain relationships with key stakeholders to ensure CRM initiatives are aligned with their needs.
• Implement data privacy and security measures to protect customer information.
• Collaborate with IT teams to integrate CRM systems with other business applications.

• Bachelors/Masters's degree in business administration, marketing, or a related field.
• Minimum of 5 years of team handling experience in CRM or a related role.
• Certification in CRM software is preferred.
• Experience in the Real estates 360 degree CRM vertical is highly desirable (Customer Care, Agents Department, collections, Contracts, etc)
• Strong analytical and problem-solving skills to interpret customer data and identify trends.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Proven leadership skills to manage and guide a team of CRM Managers & Executives.
• Knowledge of data privacy and security regulations.
• Familiarity with CRM software and tools, such as Salesforce or Microsoft Dynamics.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Preferably Arabic speaking and reading

Dawaam