Vacancy Title: Credit & Collections AssociateVacancy Location: Fujairah, UAEEngagement Type: Permanent, Full TimeYour CompanySurvitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition SchemeYour New RoleAre you passionate about customer service with a credit/finance background wanting to progress within the world's largest survival technology provider?Survitec has the perfect role for you!Reporting to the Credit and Collections Manager, your role is focused on locating and notifying customers of delinquent accounts; receiving payment and ensuring accurate application of payments to customer accounts; preparing statements and records of account and escalating failure to pay.What You Can Expect from the RoleKey Responsibilities and accountabilities:
Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
Manages and resolves customer disputes to ensure invoices are paid on time and in full
Locates and monitors overdue accounts, using computers and a variety of automated systems
Persuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
Records information about financial status of customers and status of collection efforts
Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
Manages own workload ensuring all performance measures and SLAs are met
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.The Experience, Qualifications and Skills You Will HaveEssential Criteria
Proven experience in a similar function
Desirable Criteria
Third Level Qualification in Finance
Why You Should Work for Us
Competitive Base salary
30 days holiday excluding public holidays
Additional day off to celebrate your birthday
Company Anniversary Holiday Benefit
Health insurance
Life Assurance
Training & Professional Development
Employee Assistance Programme
Workplace Reward & Recognition scheme
How to ApplyPlease click Apply Now belowSurvitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, ad free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.