We are seeking a highly organized and efficient Courier Dispatcher to join our team. As a Courier Dispatcher, you will play a crucial role in managing the coordination and communication between our couriers and customers. Your attention to detail and ability to multitask will ensure the smooth and timely delivery of packages to their destination.Responsibilities
Dispatch couriers for deliveries, ensuring efficient routes and timely deliveries
Monitor all incoming orders and prioritize based on urgency and delivery requirements
Maintain accurate and up-to-date records of deliveries, including tracking numbers and proof of delivery
Communicate with couriers regarding any changes or updates to delivery instructions
Handle customer inquiries and complaints, providing excellent customer service at all times
Monitor courier performance and provide feedback to improve efficiency and customer satisfaction
Coordinate with other departments to resolve any delivery-related issues and ensure optimal service
Requirements
High school diploma or equivalent
At least 2 years of experience in a dispatching or similar role
Exceptional organizational and multitasking skills
Strong attention to detail and problem-solving abilities
Excellent communication and interpersonal skills
Proficient computer skills, including experience with logistics software and databases
Ability to work under pressure and meet tight deadlines
Flexibility to work evenings, weekends, and holidays as required