At IIQAF, we believe in the power of efficient and prompt delivery services. Our goal is to provide unparalleled courier services to our clients by leveraging technological advancements and ensuring the highest level of customer satisfaction. We are currently looking for a highly motivated and organized Courier Dispatcher to join our team in helping us achieve our mission.
Responsibilities:
Receive and process incoming courier requests from clients
Monitor and track courier vehicles to ensure timely and efficient pick-up and delivery
Maintain accurate records of all shipments and update clients on the status of their deliveries
Communicate with couriers and address any issues or delays in delivery
Handle customer inquiries and complaints in a professional and timely manner
Maintain a clean and organized workspace
Requirements:
Proven experience in logistics, dispatch, or related field
Knowledge of courier industry and geographical areas
Ability to work under pressure and handle multiple tasks simultaneously
Proficient in computer software and applications
Must be available to work flexible hours, including weekends and evenings