Counter Sales Executive

Dubai, United Arab Emirates

Kapico Group Holding Company

1 Current Job Openings

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Job Description

ROLE: COUNTER SALES EXECUTIVE :

Assists all customers (retail and showroom) in selecting required parts in a friendly, professional and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews estimates of the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high level of service to internal and external customers.
Notifies out-of-stock parts or materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Notifies all parts have arrived and when they will be delivered.
Follows up on back-ordered parts.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Issues and tracks requested shop tools to technicians.
Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Sets up orders for daily shipment, delivery or pick-up.
Solicits assigned accounts by phone.
Keeps front and rear counter areas clean and uncluttered.
Participates in all training programs that are made available.
Keeps current on new products and product updates.