Corporate Travel Consultant Sharjah (night Shift)

Sharjah, United Arab Emirates

Job Description

Job Title: Corporate Travel ConsultantDepartment : Sales & Business DevelopmentReports To: ManagerVersion : :02 - 07-03-2023Job Purpose:Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the departmentKey Tasks:
  • Offer exemplary customer service to clients all times across all methods of communication
  • Should have a good understanding of all the Services and systems (Air & Land arrangements)
  • Should adhere to the Organizational policies, practices and procedures.
  • Should be able to respond the client queries within the company\'s agreed SLA (Service Level Agreement).
  • Processes all bookings and visas for Corporate customers, to corporate team to issues tickets and finalizes all necessary travel arrangements through the system, following adopted procedures.
  • Handles all customer complaints, problems in a very calm and positive manner; follows the right procedures in directing the complaints through proper channels when needed.
  • Sharing knowledge and information with colleagues
  • Provide feedback and suggest possible actions where challenges are encountered
  • Flexibility to in shifts and as per roster duty that may fall on a weekend or Holidays
  • Should be able to work independently
  • Should be able to handle the load and work smoothly under pressure.
  • Should have seller\'s drive attitude and sell the products and services efficiently
  • Should be able to achieve revenue targets and service SLAs at all times
  • Should be closing the DSR (Daily Sale Report) and report all the documents on the day of issuance itself.
  • Move to any branch / department and perform any other duties as instructed by the Management based on business requirements.
Sales & Customer Experience:
  • Develop a growth strategy focused both on financial gain and customer experience
  • Conduct research to identify new market opportunities and tailor products and services to meet customer needs
  • Arrange business meetings with prospective new clients and agencies
  • Focus on Customer experience & building long-term relationships with new and existing customers
  • Be a team player and promote team work
  • Protects company\'s value by keeping all business information confidential.
  • Demonstrate strong interpersonal skills in order to build a healthy rapport with the travel trade community & business houses.
Operational excellence:
  • Follow established processes and procedures to streamline workflow and optimize efficiency in day-to-day operations. Maintain accurate records of client interactions, bookings and payments.
  • Collaborate with team members to coordinate travel arrangements and resolve operational issues promptly.
  • Move to any branch/department and perform any other duties as instructed by the Management based on business requirements.
Dimensions:Personal Qualities:
  • Demonstrate excellent communication and interpersonal skills.
  • Understand sales and negotiation skills, with a passion for building relationships and delivering exceptional customer experiences.
  • Display a genuine passion for travel.
  • Fluency in English & Arabic Language (Written & Verbal)
Education:
  • Bachelor\'s degree in Business Administration/Commerce/Management.
  • Specialization in Travel and Tourism is an advantage.
  • IATA certification
Experience:
  • 3+ years of work experience in a Travel Industry.
  • Previous experience working as a Retail Travel Consultant or in a similar role with a travel company/agency.
  • Proficiency in travel booking systems (Galileo/Sabre/Amadeus) is preferred.

Cozmo Travels AE

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Job Detail

  • Job Id
    JD1688105
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sharjah, United Arab Emirates
  • Education
    Not mentioned