Job Description

• Coordinates exceptionally friendly, professional and efficient reception, registration, and account settlement for all VIP guests.
• Oversees the satisfaction of all guest requests and the resolution of all complaints received by any VIP.
• Inspects all VIP rooms daily to determine any specific Housekeeping or Engineering deficiencies, coordinates attention to the completion of these specific deficiencies.
• Interacts frequently with VIP guests to aid and ensure guest satisfaction.
• Ensures the daily replenishing of amenities through Housekeeping and Rooms Service teams.
• Coordinates with other departments' e. g. Insurance, finance, nursing, etc. to ensure that the client's journey is smooth and efficient.
• Exemplifies the company's vision , mission, and values.
• Ensures that client & employee confidentiality is always maintained.
• Works at maintaining a good rapport and cooperative working relationship with physicians, departments, and staff.
• Represents the organization in a positive and professional manner.

Ensures compliance with all policies and procedures regarding operations.



Responsible for coordinating the provision of world-class VIP services to guests. Directs the exceptionally friendly, professional, and efficient welcoming of all VIP guests. Ensures prompt and


complete satisfaction of guest requests in a professional and timely manner as well as resolution of any guest complaints.



Bachelor's Degree